At With CBD, we are committed to maintaining the highest standards of journalism and providing accurate, fair, and unbiased content to our readers. We value the trust our audience places in us and take any concerns about the accuracy or fairness of our editorial content seriously. This Editorial Complaints Policy outlines our procedures for addressing and resolving complaints related to our editorial content.
Complaints Procedure
Submission of Complaints
If you believe that our editorial content contains factual errors, inaccuracies, or breaches of our editorial standards, we encourage you to submit a complaint by emailing us at [[email protected]]. Please include the following information in your complaint:
- Your name
- Contact information
- Details of the article or content in question
- Specific details of your concern or complaint
Timing
We request that complaints be submitted within 30 days of the publication date of the content in question. This allows us to investigate the matter promptly while the details are still fresh.
Investigation Process
Initial Review
Upon receiving a complaint, our editorial team will conduct an initial review to assess the validity and nature of the complaint. We may contact the complainant for additional information if needed.
Editorial Review
If the complaint is deemed valid, our editorial team will conduct a thorough review of the content in question. This may involve consulting with the relevant writers, editors, and subject matter experts.
Resolution
Based on the findings of the review, we will take appropriate action to address the complaint. This may include issuing corrections, clarifications, or, in extreme cases, removing the content.
Response to Complainants
After completing the investigation, we will provide a written response to the complainant. This response will include:
- Acknowledgment of the complaint
- Summary of the investigation findings
- Any actions taken as a result of the complaint
Appeals
If a complainant is dissatisfied with our response, they may appeal the decision by providing additional information or context. The appeal will undergo a secondary review by a different member of our editorial team.
Contact Information
For editorial complaints, please contact us at [[email protected]].
Review of Policy
This Editorial Complaints Policy is subject to periodic review and may be updated to ensure its effectiveness and compliance with industry standards. Any changes to the policy will be reflected in the “Last Updated” date at the top of this page.
Thank you for helping us maintain the integrity of our editorial content at With CBD. We appreciate your feedback and are dedicated to addressing concerns promptly and transparently.